Policies and Procedures

All policies and procedures are strictly in accordance with ACECQA’S National Quality Framework, DFE requirements and other leading expert agencies e.g. Cancer Council and FairWork.

Our policies requirements include HEALTH AND SAFETY (Child Safe Environments, Delivery and Collection of Children, Emergency and Evacuation, Excursions, First Aid, Incident, Injury, Trauma and Illness Procedures, Infection and Disease, Medical Conditions, Nutrition, Food and Beverages, Dietary Requirements, Sleep and Rest, Sun Protection, Water Safety), INTERACTIONS WITH CHILDREN, RISK ASSESSMENTS, SERVICE MANAGEMENT (Acceptance and Refusal of Authorisations, Complaints and feedback, Confidentiality, Enrolment and Orientation, Fees, Governance and Management, Occupational Health and Safety, Philosophy Statement), and STAFFING ARRANGEMENTS.

The OSHC committee review and upgrade these policies in consultation with parents and management.

Our policies are available at the centre or alternatively we can email you a copy.



Tea Tree Gully Primary School Out of Hours School Care (OSHC) protects the privacy and confidentiality of individuals by ensuring that all records and information about individual children, families, staff and management are kept in a secure place. Information can be accessed or disclosed only to staff that need the information to fulfil their legal responsibilities.

Please note that it is a Commonwealth requirement, that all staff at the service is mandated to notify suspicion of Child Abuse and Neglect.



Feedback received from all sources allows constant review of our service, feedback received will be reviewed regularly. If a family or carer has a grievance they will need to put this in writing and then discuss this with the service Director. The Director will review the grievance and take the necessary steps to address the issue and advise the family or carer of the outcome

Should the outcome not be satisfied, you may also put your complaint in writing to Management – Discott500@schools.sa.edu.au

If you feel your issues have not been resolved after following these complaints procedures you can contact our Regulatory Authority (Education Standards Board) on 1800 882 413 (toll free), for them to investigate further.



Tea Tree Gully OSHC is a Sun Safe center. Bucket hats (caps are not acceptable) and sunscreen are required to be worn in terms 1 and 4 and during all Vacation Care Days except during Winter. Children are expected to bring their own bucket hat (OSHC can supply your child with a Bucket hat at the cost of $10) and wear clothing that covers their shoulders. Enclosed shoes or sandals are required on all OSHC days except when water play is involved. Then children can wear thongs or similar slip on shoes. All of your child’s items should be CLEARLY labelled. OSHC take no responsibility for lost or misplaced items.



We aim to keep OSHC a safe and happy place for all children and staff by having clear and understandable guidelines for all to follow. We believe that behaviour has consequences and children are able to choose between appropriate and inappropriate behaviour. We have Behavioral guidelines that are available. If inappropriate behaviour persists in a child, Parents/guardians may be contacted to collect the child. It is the parent/guardians responsibility to be contactable at all times.



We invite and encourage everyone to have an input into the day to day planning of the program. Please feel free to speak openly with us at any time about any concerns, suggestions, activities, dietary needs or even just to chat about what is going on at the weekend. Communication is a vital part of our success. Parents are invited to be a committee member and attend once/twice a term to comment on policies and any other issues that may arise.

Respect Responsibility Excellence Collaboration